Throw away the script!

If you have to use a script then you need to invest more time understanding your business! How do you feel when the phone rings at dinner time only to be greeted by a pause and then a robotic voice on the other end of the phone reading off a script?  Would you buy...

Keep it real

My simple advice in business communications is to keep it simple, relaxed, and conversational and you will never go wrong.  People are people, regardless of their title, stature…and they respond best to a natural approach. Save the fancy language for your...

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