by Jonathan Brickman | Sep 20, 2010 | Real Stories to learn from, What Happened Today, Winning Qualities
I had an ouch today when I discovered that I offended someone last week – of course, I had no intention of doing so. Be careful with your words, because you can’t take them back once they leave the station…. Perception is reality and in order to be...
by Jonathan Brickman | Sep 16, 2010 | Business Principles, What is Great Client Service?, Winning Qualities
I called my brother today to wish him a happy birthday. That reminded me again how important it is in business to build relationships wth your clients so you can do “little things” like this that cost nothing but mean a ton. How many of us take the time...
by Jonathan Brickman | Sep 14, 2010 | Leadership, Real Stories to learn from, Sales Management
I was a decent, not great, basketball player with big dreams! I didn’t need much external motivation because I loved the game and was driven for other reasons so I played 6 hours a day to perfect my game. I dribbled a basketball everywhere…got thrown out...
by Jonathan Brickman | Sep 13, 2010 | Business Principles, Negotiating, Want to be a great salesperson?, Winning Qualities
I often hear salespeople and account managers lack a sense of authority and that sends an unwanted message. Remember, when you are in a selling situation or you have a client, they are looking for you to help, they need a problem solved,… so stay in charge. Be...
by Jonathan Brickman | Sep 12, 2010 | Business Principles, What is Great Client Service?
There is too much to manage, too much information, too many steps….so what do you do to maintain some order? Focus on the basics, manage by exception, have good reporting that gives you signals to react… Last week I discovered a couple of accounts that...
Recent Comments