Create an environment for success

I was asked to serve as a reference for a salesperson whom I happen to know well so I was happy to oblige.  The recruiter asked me an interesting question.. I am paraphrasing, but it was something like this, “What is the best way to manage [salesperson]?”...

Whatever it takes….

I really liked this illustration of creative client service and problem solving.   There usually is a way that makes sense for all if you apply some thinking.   AMAZING CUSTOMER SERVICE STORY: THE HUMAN BENCH Shep Hyken is a customer service expert, professional...

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