by Jonathan Brickman | Jun 27, 2014 | Business Principles
I was asked to serve as a reference for a salesperson whom I happen to know well so I was happy to oblige. The recruiter asked me an interesting question.. I am paraphrasing, but it was something like this, “What is the best way to manage [salesperson]?”...
by Jonathan Brickman | Jun 26, 2014 | Communication, Selling through story telling, Want to be a great salesperson?
In a former company, we had all employees literally tape this message “Talk don’t email” on their monitor as a reminder to pick up the phone versus bang out another impersonal email. The same thinking applies to sales presentations – have a...
by Jonathan Brickman | Jun 13, 2014 | Business Principles, Selling at Higher Prices
Most markets are efficient, meaning the price usually reflects the value delivered. If you are selling a service or product, your pricing strategy really is critical to your success and the price/value needs to be aligned. If it is, protect the price with conviction....
by Jonathan Brickman | Jun 10, 2014 | What is Great Client Service?
I really liked this illustration of creative client service and problem solving. There usually is a way that makes sense for all if you apply some thinking. AMAZING CUSTOMER SERVICE STORY: THE HUMAN BENCH Shep Hyken is a customer service expert, professional...
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