I found this in a post today, superb!
Everyone says they go the extra mile. Almost no one actually does. Most people who go there think, “Wait… no one else is here… why am I doing this?” and leave, never to return.
That’s why the extra mile is such a lonely place.
That’s also why the extra mile is a place filled with opportunities.
Be early. Stay late. Make the extra phone call. Send the extra email. Do the extra research. Help a customer unload or unpack a shipment. Don’t wait to be asked; offer. Don’t just tell employees what to do–show them what to do and work beside them.
Every time you do something, think of one extra thing you can do–especially if other people aren’t doing that one thing. Sure, it’s hard.
But that’s what will make you different.
And over time, that’s what will make you incredibly successful.
I think I will send one more email before I punch out…
Brick
Going the extra mile really does pay off, and there are several salesmen, myself included, that do this. A clothing store salesman I know was faced with an unusual situation when a man came to his store wanting a custom made suit. At first glance, it seemed to be an easy fit–except that the customer had a prosthetic right arm. Every other tailor he went to had attempted to make a suit that conformed to the man’s artificial arm, which resulted in an overall uneven appearance. The salesman suggested he accompany the customer to the manufacturer that made the prosthesis so they could make an arm to fit the suit, instead of trying to make the suit to fit the arm. The company subsequently developed the prosthetic arm to the salesman’s specifications, enabling him to make the suit. He had a satisfied customer who also became a good friend. That was exceptional service. It is actions like this that certainly do not go unnoticed.
Thanks Daniel, excellent story! Love it…thank God all salespeople don’t do this so we have an advantage.