and you are doing better than 95% of the businesses out there.
How many of us are surprised when we get a call from a client service rep asking about the service we paid for? I know I am, but shoudn’t that be standard in a service industry? I think so.
I have always set the bar very high around client service and the return is enormous for what I consider to be very basic blocking and tackling. I wonder why most haven’t figured this out?
I will continue to be thankful that this is a big competitive advantage with very little cost.
Brick
How many times have we picked up the phone to hear the customer say you’re timing is great we’re looking at xyz now. I hear it enough to keep me smiling and dialing
Thanks Nathen, very true…seems like you have good luck when you call.
the more calls you make the more luck you have just simple maths