by Jonathan Brickman | Sep 16, 2010 | Business Principles, What is Great Client Service?, Winning Qualities
I called my brother today to wish him a happy birthday. That reminded me again how important it is in business to build relationships wth your clients so you can do “little things” like this that cost nothing but mean a ton. How many of us take the time...
by Jonathan Brickman | Sep 13, 2010 | Business Principles, Negotiating, Want to be a great salesperson?, Winning Qualities
I often hear salespeople and account managers lack a sense of authority and that sends an unwanted message. Remember, when you are in a selling situation or you have a client, they are looking for you to help, they need a problem solved,… so stay in charge. Be...
by Jonathan Brickman | Sep 12, 2010 | Business Principles, What is Great Client Service?
There is too much to manage, too much information, too many steps….so what do you do to maintain some order? Focus on the basics, manage by exception, have good reporting that gives you signals to react… Last week I discovered a couple of accounts that...
by Jonathan Brickman | Sep 4, 2010 | Business Principles, Education, Winning Qualities
I recently read “How successful people think” by John Maxwell. Great read and I suggest you all do the same. We can always get better. If we stand still, the world will pass us by. In business, this means your competition, for you this means your...
by Jonathan Brickman | Sep 2, 2010 | Business Principles, What is Great Client Service?
We won one and lost one today! The math of business is really pretty simple. If you want to grow you have to acquire and retain clients. I am surprised how many organizations are structured to fail at this. The focus is either on one or the other, not both. I...
by Jonathan Brickman | Sep 1, 2010 | Business Principles, What is Great Client Service?
If someone goes out of business or they change their strategy so our solution doesn’t make sense anymore..okay, I can live with that. But, if I lose a client to the competition or some other “budget” item, I am pissed! I take full responsibility...
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