by Jonathan Brickman | Aug 2, 2012 | What Happened Today, What is Great Client Service?
Sure, we all want clients to give us referrals, continue renewing with us…these are all signs of great service. How do you know when you are really head and shoulders above the rest? I will tell you one way for sure – You know you are doing a great job...
by Jonathan Brickman | Feb 14, 2012 | Communication, Real Stories to learn from, What Happened Today
I have been trying to get to the decision maker to turn around a troubled account because we seem to be stuck with little or no feedback. Comically, I sent an email to the decision maker noting the many things we had in common – hoping to make a...
by Jonathan Brickman | Feb 10, 2012 | Communication, Real Stories to learn from, What Happened Today
In a prior business we had every employee tape this to their computer as a reminder to use good old-fashioned conversation in lieu of email. I was reminded of this today when I sent an email to someone I wanted to establish a relationship with and it came back to me...
by Jonathan Brickman | Oct 25, 2011 | Real Stories to learn from, What Happened Today, Winning Qualities
Getting an opportunity to present your solution is the biggest hurdle in the sales process so when you get your chance to bat, make it count because you may not get another chance at the plate. I was listening in on a sales call yesterday and the prospective client...
by Jonathan Brickman | Sep 28, 2011 | Inspiration, Real Stories to learn from, Want to be a great salesperson?, What Happened Today
I think it’s normal to get discouraged when you can’t get through to a prospect or they stop communicating, but the reality is many times it’s not disinterest in your service rather other priorities getting in the way of your agenda. I had a perfect...
by Jonathan Brickman | Aug 23, 2011 | Inspiration, Want to be a great salesperson?, What Happened Today, Winning Qualities
If you get lucky, once in a while…everything with an opportunity seems to work out according to the playbook and then you get a renewed sense of enthusiasm! I was fortunate to have one of those over the last couple weeks, which was refreshing and reinforcing...
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