by Jonathan Brickman | Sep 10, 2013 | Business Principles, What is Great Client Service?
I didn’t think I would be writing about my vacation but even while lounging around the pool and beach there is something to learn. I have never been to Mexico, but I will certainly go back because it was a great experience and a lesson in customer service for an...
by Jonathan Brickman | Nov 2, 2012 | What is Great Client Service?, Winning Qualities
A trusted colleague shared this…We must be on our game every day to build loyalty!!! Uncompromising Promises Aaron Levie October 31, 2012 Have you ever used a product or service and thought, “damn, that experience was amazing”? It doesn’t happen often, but when...
by Jonathan Brickman | Oct 12, 2012 | Communication, Want to be a great salesperson?, What is Great Client Service?, Winning Qualities
Some people say there are no original thoughts… I think there are still some creative folks out there so I say if you can figure out a way to stand out with some creative thinking you will have a positive impact otherwise you will fade into the background with...
by Jonathan Brickman | Aug 2, 2012 | What Happened Today, What is Great Client Service?
Sure, we all want clients to give us referrals, continue renewing with us…these are all signs of great service. How do you know when you are really head and shoulders above the rest? I will tell you one way for sure – You know you are doing a great job...
by Jonathan Brickman | May 14, 2012 | What is Great Client Service?, Winning Qualities
Value Add Think outside the box In the wheelhouse At the end of the day Win-win blah blah blah… Everyone spews the same nonsense. It’s no wonder no one answers the phone because they are afraid of the same old onslaught of clichés and buzzwords! Give me...
by Jonathan Brickman | May 14, 2012 | Communication, Want to be a great salesperson?, What is Great Client Service?
And, then I replied and nada! Why did you send me an idea and then leave me hanging I ask? This is not unusual for some strange reason. Maybe these folks need a contact management system or I can teach them the simple flag mechanism that comes with Microsoft...
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