by Jonathan Brickman | Apr 23, 2012 | Communication, What is Great Client Service?, Winning Qualities
If you do nothing more than be incredible responsive you will have accomplished a lot in the eyes of a prospect, client, colleague… I am amazed at how poorly most are and it’s pretty simple if you have systems, policies, and the right culture to execute on...
by Jonathan Brickman | Dec 20, 2011 | What is Great Client Service?, Winning Qualities
and you are doing better than 95% of the businesses out there. How many of us are surprised when we get a call from a client service rep asking about the service we paid for? I know I am, but shoudn’t that be standard in a service industry? I think so. I have...
by Jonathan Brickman | Aug 3, 2011 | Food For Thought, Real Stories to learn from, What is Great Client Service?
Here is a great story a friend shared with me, thanks Nathan! I interviewed a fascinating marketing expert called Mal Emery for my Unfair Business Advantage Report. (Mal has bought and sold dozens of businesses and helps business owners to create massive increases in...
by Jonathan Brickman | Apr 20, 2011 | Relationships, Want to be a great salesperson?, What is Great Client Service?
Sales and Client Service requires a steady and repeatable approach to be successful so you better have some fun with it or it’s gonna get painful at times. More reason to build relationships so your interactions are more than just a formal call. Have some fun...
by Jonathan Brickman | Apr 14, 2011 | Business Principles, Relationships, Want to be a great salesperson?, What is Great Client Service?
I was sitting here reflecting on the state of our business and thinking about how hard it is to build a lasting business. There is so much competition, pressure on spending, waves of political and other external events…all of these things that make closing and...
by Jonathan Brickman | Mar 14, 2011 | Relationships, What is Great Client Service?
When we lose a client I am painfully reminded that it’s my customers who pay the bills! Take care of your clients in a meaningful way and you will have a healthy and green business! Brick
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