by Jonathan Brickman | Dec 2, 2010 | Relationships, What is Great Client Service?
Remember the fable about the goose that laid the golden eggs… https://en.wikipedia.org/wiki/The_Goose_That_Laid_the_Golden_Eggs In business, “relationships with people” are the “golden geese” which is why we should treat them all with...
by Jonathan Brickman | Nov 16, 2010 | Business Principles, What is Great Client Service?
If you want to build a business, you have to keep your clients. Just like your sales force, build an account management organization around your most precious assets – your clients. I am amazed at how little time is spent focused on taking care of clients when...
by Jonathan Brickman | Sep 16, 2010 | Business Principles, What is Great Client Service?, Winning Qualities
I called my brother today to wish him a happy birthday. That reminded me again how important it is in business to build relationships wth your clients so you can do “little things” like this that cost nothing but mean a ton. How many of us take the time...
by Jonathan Brickman | Sep 12, 2010 | Business Principles, What is Great Client Service?
There is too much to manage, too much information, too many steps….so what do you do to maintain some order? Focus on the basics, manage by exception, have good reporting that gives you signals to react… Last week I discovered a couple of accounts that...
by Jonathan Brickman | Sep 2, 2010 | Business Principles, What is Great Client Service?
We won one and lost one today! The math of business is really pretty simple. If you want to grow you have to acquire and retain clients. I am surprised how many organizations are structured to fail at this. The focus is either on one or the other, not both. I...
by Jonathan Brickman | Sep 1, 2010 | Business Principles, What is Great Client Service?
If someone goes out of business or they change their strategy so our solution doesn’t make sense anymore..okay, I can live with that. But, if I lose a client to the competition or some other “budget” item, I am pissed! I take full responsibility...
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