Value Add
Think outside the box
In the wheelhouse
At the end of the day
Win-win
blah blah blah…
Everyone spews the same nonsense. It’s no wonder no one answers the phone because they are afraid of the same old onslaught of clichés and buzzwords! Give me something original please!
Here is a clue and it’s really simple, yet no one does it – learn about your client and their business and then ask questions and you may have a chance to help. Otherwise, stay home and watch reruns because that’s the business you are in if you are just doing whatever everyone is doing.
So, I said I would give you my opinion on what great client service…
Here is what poor service is
Phone rings…hello? I would like my password, I seemed to misplace it.
Sure, here it is…have a great day!
Here is what good service is
Phone rings…hello? I would like my password, I seemed to misplace it.
Thanks for calling, I have been meaning to connect with you since I have noticed you havent been using our service. I can get you your password but while I have you what caused you to call us today? Is there something you are working on that I can help with…
Here is what great service is
Phone rings…hello? I would like my password, I seemed to misplace it.
I am so sorry that you had to call me. I should have noticed you havent been using our service and reached out to you with some ways our more active clients are using the service and getting great value. I am going to get you that password, but I am also going to add a month gratis since you haven’t been getting the value I want you to get. How can I help you today since you must be working on something? I want to show you something that I just helped another client just like you with…I bet you will also find value. And so on and so on….
Get the difference?
Brick
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