I really liked this illustration of creative client service and problem solving. There usually is a way that makes sense for all if you apply some thinking.
AMAZING CUSTOMER SERVICE STORY: THE HUMAN BENCH
Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact 
(314)692-2200 or www.hyken.com. For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com. Follow on Twitter: @Hyken
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