Wow that was fast!!! – I heard this again, today, from someone I called back in response to an inquiry. This person, like others, was surprised to hear from someone so “quickly”.
Quickly?
I am a salesman…someone sends in an inquiry indicating an interest in buying my product…what would you do? I told this particular person today, that I should have been faster and apologized for taking more than a second to respond. She thought it was comical and we then discussed how unusual it is to get a timely response and yet how powerful the impact is when someone is responsive.
I have always believed and I continue to preach to my sales team how important it is to maximize the things we can control. Responsiveness is basic. If we simply do this we have a huge competitive advantage.
This is a fact – Did you know that the early responses to any service request statistically have a higher probability of winning the business?
Why would you not drop everything and respond immediately?
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