And, then I replied and nada!
Why did you send me an idea and then leave me hanging I ask? This is not unusual for some strange reason. Maybe these folks need a contact management system or I can teach them the simple flag mechanism that comes with Microsoft Outlook…I don’t know, but something.
This leads me to my longstanding belief that just doing the basics will put you ahead of the otherwise unorganized, scattered pack of other client facing people out there that seem to lack basic organizational skills.
I know this is true when a client is amazed that they received a reply within 24 hours! Huh?
Now, imagine if you are organized enough to follow through on something and then…have something intelligent to say?
Read my next post for more on what real client service means to me.
Brick
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