by Jonathan Brickman | Jul 9, 2022 | Business Principles, What is Great Client Service?
I had been bringing my 2 cars to the dealer for routine service over the last few years based on the belief this was a more reliable and legitimate approach to maintain the value of my depreciating asset… I know, I know… I am now my parents with this old...
by Jonathan Brickman | Jul 7, 2014 | Real Stories to learn from, What is Great Client Service?
I was with my son Jack, bumping around NYC, and we were in the mood for some good old pizza…on of my must haves when I am in the “City”. My son identified a place…that looked a little more upscale than what I was looking for, but I went with...
by Jonathan Brickman | Jun 10, 2014 | What is Great Client Service?
I really liked this illustration of creative client service and problem solving. There usually is a way that makes sense for all if you apply some thinking. AMAZING CUSTOMER SERVICE STORY: THE HUMAN BENCH Shep Hyken is a customer service expert, professional...
by Jonathan Brickman | Feb 10, 2014 | Business Principles, What is Great Client Service?
You know, sometimes it is just the product that matters despite the business operation. I stood in line last evening for longer than anyone should to pick up a simple order of Chinese food. But, I did so, because the supply of good Chinese food is limited and I...
by Jonathan Brickman | Jan 8, 2014 | Real Stories to learn from, What is Great Client Service?
Wow, it never ceases to amaze me how consumer businesses are allowed to avoid human interaction. For some reason, my data usage went through the roof this month and I just wanted to speak with someone to find out why. I can’t tell you how many links, screens,...
by Jonathan Brickman | Oct 4, 2013 | Business Principles, Relationships, What is Great Client Service?
Great post by @John Doerr. Building Business Relationships: It’s Not Stalking If You Do It Right By John Doerr Don’t stalk your clients. Build your business relationships on a strong foundation of constant, varied, and sincere communication. Ask a...
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