Wow, it never ceases to amaze me how consumer businesses are allowed to avoid human interaction. For some reason, my data usage went through the roof this month and I just wanted to speak with someone to find out why.  I can’t tell you how many links, screens, etc…I clicked on and tried desperately trying to locate a human being who I could speak to!

Want to talk to someone







I mean, after all, they do have a message that ostensibly should allow this, but for the life of me I couldn’t figure it out. What’s wrong with this picture?

I appreciate the use of technology to save money, become efficient, but come on folks! Is this good customer service?


Sales and Business Strategist

Bethesda, MD 20814

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