Wow, it never ceases to amaze me how consumer businesses are allowed to avoid human interaction. For some reason, my data usage went through the roof this month and I just wanted to speak with someone to find out why. I can’t tell you how many links, screens, etc…I clicked on and tried desperately trying to locate a human being who I could speak to!
I mean, after all, they do have a message that ostensibly should allow this, but for the life of me I couldn’t figure it out. What’s wrong with this picture?
I appreciate the use of technology to save money, become efficient, but come on folks! Is this good customer service?
Sales and Business Strategist
Bethesda, MD 20814