I had an interesting local experience last weekend that I thought was worthy of sharing.
I walked into a local business, whose business is all about creating a market for used sporting goods. Great idea!
The problem with my visit that day was…
I was met with “We don’t take consignments on Sunday”. Really, why not? I don’t see any signage that tells me I can’t trade equipment just because it’s Sunday and the store is open for business, huh?
After we got past that, I asked how it worked, etc……only to be met with a series of one word answers. Finally, I demanded that this person try and make it easy for me to do business or I can go elsewhere…The conclusion was I traded in some old equipment (for much less than I expected) and walked out (less than satisfied) with the deemed economic value equal to a Jersey and some packs of gum.
So what’s my point?
This should have been a fun experience by one of the remaining “nichey” local businesses. They even claim this on their website!
After all, a small business’s competitive edge is really only their attention to detail and great service if they want to keep consumers out of the “big boxes”.